Who are these guys anyway?
Our mission is to work hard every day to be the best place to work and the best plumber to hire…and the best place to work.
Bay Ridge Plumbing & Boiler Repair is all about:
High quality services that solve problems.
Our plumbers help protect the health and comfort of our clients when water supplies are out, piping systems deteriorate, and drains don’t work. We offer a direct road to appropriate, complete solutions through excellent home plumbing in the Metro Brooklyn area. Thorough estimates are available during our regular business hours. All consultations, inspections, repairs and installations with friendly service.
A solution when you have none.
Respecting your time and your home, we empathize with the inconvenience that plumbing problems can bring.
All of your questions will be answered. We will happily explain our service and quotes because we are passionate about plumbing.
A team that gels and builds customer confidence.
We are locally owned and growing! Know that you will engage with a knowledgeable, dedicated staff of highly skilled W-2 employees. Since our 2007 founding in Brooklyn, we have continued to treat our customers, employees and suppliers in a fair way that builds long-term relationships and adds value to all sides.
About our Management
Mark – HVAC Manager
Mark is the HVAC Operations Manager at Bay Ridge Plumbing & Boiler Repair, where he ensures every home repipe job runs smoothly from start to finish. Born in Los Angeles but raised in New York since 2001, Mark has deep roots in the plumbing industry, having started alongside his father at a young age on large commercial jobs. His early experiences, including translating for subcontractors and learning the trade, laid the foundation for his career.
Since joining Bay Ridge Plumbing & Boiler Repair in 2020, Mark has transitioned into operations, overseeing everything from dispatching crews to completing final walkthroughs with customers. Known for his attention to detail and commitment to customer satisfaction, Mark takes pride in delivering top-notch service.
Tim – Service Operations
Tim grew up in Charlotte, NC, though he’s lived in several places due to his father’s Electrician career, including California, Tennessee, DC, Virginia, and even Hawaii.
Tim earned a carpentry degree and has worked in substance abuse counseling and operations for a logistics company. He enjoys outdoor activities like hiking, biking, and weightlifting.
Sam – Service Coordinator
Sam is our very talented dispatcher and service coordinator. She keeps our service technicians on schedule in sync.
Sam likes to tell and/or hear a funny story and loves to work out. Sam is the momma to two great young men with heroic careers: Bobby is a lineman with New York Power and Jayson is a Kings County sanitation worker.
Steven – BOILER SPECIALIST
Steven manages quality and customer experience for our turn-key interior water pipe replacements. Steven is great at solving the unique problems we encounter as a boiler replacement specialist.
Stevens’s family immigrated to Dallas, TX from Mexico when he was a child. Steven now lives in Bay Ridge, Brooklyn. His family includes wife Carel who is a baker, his sons Harry, an up-and-coming HVAC technician, and Jack who is a engineer out of Queens. In his free time, Steven likes to relax with his hi-fidelity audio system and LP collection.
Rex – Managing Partner
Rex has been an owner of Bay Ridge Plumbing & Boiler Repair since 2012, bringing nearly 20 years of expertise in the home services industry. Over his career with various companies, Rex has embraced a wide range of roles, thriving on the challenges that come with building and maintaining a healthy company. He remains hands-on in daily operations, fostering a principles-based culture that creates win-win outcomes for customers, vendors, and team members alike.
A native of Queens County, New York, Rex is an Eagle Scout and a proud graduate of the New York Institute of Technology. He currently resides in Brooklyn with his wonderful family.